Get in touch.

For matters that don't fit one of the firm's productised Solutions or Advisory areas — first conversations on novel matters, regulator and intermediary enquiries, partnership conversations, and matters where the right entry point isn't obvious. The firm responds within one working day.

For Pension Sharing Order calculations, the registration form is the right starting point. For Redress, BPA Fair-Value Pricing, Sponsor Covenant Analysis, Employment-Related Compensation, and Sponsor Fair-Value Analysis, each page carries a structured enquiry form that routes faster than email.

Where to route specific enquiries

Each area of work has a dedicated entry point.

For specific service areas, the firm's Solution and Advisory pages each carry their own enquiry forms — these route directly to the relevant engagement team and steer the scoping conversation faster.

Productised solution enquiries

For Pension Sharing Order, Redress & remediation, BPA Fair-Value Pricing, Sponsor Covenant Analysis, Employment-Related Compensation, or Value for Money — each Solution page has its own enquiry form which routes directly to the relevant engagement team.

Solutions →

Bespoke advisory enquiries

For Sponsor Fair-Value Analysis, expert witness, S166 engagement support, regulatory engagement, transactions, bespoke modelling, or trust & estate valuations — the Advisory landing page carries the right intake.

Advisory →

Platform & Calculations

For platform access — license, retainer, subscription, or fully outsourced calculation services.

Congruent Calculations™ →

Frequently asked

Common questions before reaching out.

How do I contact support for an active engagement?

For specific questions about services or support during an active engagement, please contact your engagement lead directly. The My Congruent portal carries each engagement's records and lets you raise queries to the firm directly.

Can I schedule a consultation?

Yes. Use the contact form above or any of the Solution / Advisory enquiry forms. The firm responds within one working day with whether it can take the instruction and what it would need to scope it. The first call is a scoping discussion, not a sales pitch.

How can I access my client portal?

If you're an existing client of the firm, the My Congruent portal is at portal.mycongruent.com. If you've forgotten your credentials, contact the firm using the details above.

What do I do if I have a complaint?

Congruent Actuarial Limited takes complaints seriously. Please contact the firm using the details above with the subject line "Complaint" and full details of the matter. The firm operates a complaints procedure consistent with FCA requirements (FRN 831289). For data protection matters, complaints can also be referred to the Information Commissioner's Office (ico.org.uk).

Are the firm's services available internationally?

The firm is UK-based and operates primarily under UK regulatory regimes (FCA, TPR, PRA, ICO, Bar Standards Board). Cross-border engagements are considered case-by-case and depend on the regulatory regime governing the underlying matter.

How does the firm handle conflicts of interest?

The firm's response to any enquiry includes a conflict check. Where a conflict exists with an active or recent engagement that would prevent the firm taking the instruction, the firm will indicate this in the response. The firm's independence from financial product providers is part of the structural conflict-management.

Privacy statement

Privacy and confidentiality are important to the firm. Congruent is committed to maintaining trust by protecting the information collected from enquiries and engagements. The firm fully endorses and adheres to UK data protection regulations. For full information, see the firm's Data protection policy and Privacy policy. For general enquiries, the personal information you provide will allow the firm to respond to your enquiry; this information will not be used for any other purpose without your consent.