Congruent Calculations™

Our calculator will assist the user to determine:

• the amount of redress that is due if a complaint (received after 3 August 2016) is upheld about advice given to a customer to transfer his safeguarded benefits into a money purchase arrangement. The calculation framework follows the methodology described in the Financial Conduct Authority (“FCA”) guidance note “FG17/9: Guidance for firms on how to calculate redress for unsuitable defined benefit transfers”.
• a Cash Equivalent Transfer Value (“CETV”) calculation based on standard assumptions for defined benefit scheme. This follows our standard approach to calculate CETV and may be useful for benchmarking purposes.

Our user documentation for the redress calculation can be found here.