Complaints

Congruent is committed to providing a high level of service to its customers and to a process of continuous improvement.

Our complaints procedure is just one element in ensuring that we continue to maintain the high standards that we set ourselves.

What if I have a complaint?

If you feel dissatisfied with any aspect of our service, please do not hesitate to contact Congruent’s complaints team at directors@mycongruent.com. We take complaints seriously and will immediately conduct an independent investigation into your concerns. Our aim is to provide a written response to your complaint within three business days.