Congruent is committed to providing a high level of service to its customers and to a process of continuous improvement.

Our complaints procedure is just one element in ensuring that we continue to maintain the high standards that we set ourselves.

What if I have a complaint?

If you feel dissatisfied with any aspect of our service, please do not hesitate to contact Congruent’s complaints team at We take complaints seriously and will immediately conduct an independent investigation into your concerns. Our aim is to provide a written response to your complaint within three business days.