Congruent is committed to providing a high level of service to its customers and to a process of continuous improvement.
Our complaints procedure is just one element in ensuring that we continue to maintain the high standards that we set ourselves.
What if I have a complaint?
If you feel dissatisfied with any aspect of our service, please do not hesitate to contact Congruent’s complaints team at firstname.lastname@example.org. We take complaints seriously and will immediately conduct an independent investigation into your concerns. Our aim is to provide a written response to your complaint within three business days.