If you have any questions or comments, please don’t hesitate to contact us.
Types of communications
By submitting your personal information to us you are consenting to receive the information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to: invitations to events and webinars, our publications (whitepapers, guides, reports, infographics, videos, case studies and surveys), information about our services, and company news.
We collect the information you give us, which normally includes your name, company name, job title, telephone number and email address. Other information that may be needed to process a request may also be collected as indicated at the point of collection.
We take reasonable measures to ensure that your personal information is transferred from you using the most secure methods.
Information use and retention
We use the personal information collected primarily to process the task you requested. Your data is collected, stored and safeguarded in accordance with data protection laws in the UK.
We keep your personal information for as long as you agree to continue using our services (in accordance with any agreed contract) or willing to maintain a business relationship with us. We will delete your personal information once you have told us you no longer wish to receive our services or maintain a business relationship with us because we are not permitted otherwise to retain the information. In specific cases and to retain information for company reporting or legal purposes, we may keep a basic level of information to satisfy these requirements.
The type of cookies we use on our website are termed “persistent cookies”. These cookies enable our website to recognise visitors when they return. These cookies will be removed on a pre-determined expiry date, or when deleted by you.
Google Analytics cookies: Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This allows the optimisation of the content and pages on our website and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting https://tools.google.com/dlpage/gaoptout.
HubSpot cookies: We use HubSpot as a customer relationship management (CRM) tool to allow us to deliver highly personalised experiences and to assist with the mutual building of strong business relationships. HubSpot is integrated with our website to provide specific services on the website. It uses persistent cookies to identify people within our HubSpot CRM tool which we hold for legitimate processing reasons – see data protection policy for more information.
In addition to our office email system which is based in the UK, we also use a third-party service based in the US, MailChimp, to provide email marketing services. MailChimp services include the processing of information about individuals through the use of web-based forms and by delivering emails. MailChimp provides the security that we regard as essential when handling personal information. It also provides a service which is widely used and trusted within the UK.
Similar to all other email systems, MailChimp collects and stores information about individuals. It also provides data to us about how sent emails have been used. For example, it collects information when emails are opened and links are used. This analysis helps us to improve the personalisation of future communications.
Updating preferences and opting out
You can update your preferences at any time by either replying to an email you receive from us or by clicking the appropriate link contained in our emails. You can also stop receiving our emails at any time by using the unsubscribe link within the email footer section. If you don’t have an email from us to hand and want to update your preferences or to unsubscribe from mailings, please contact us.
Links to other websites
Changes to this policy
Last modified date: 7 June 2019
Complaint or queries
We try to meet the highest standards when collecting, processing, safeguarding and using personal information. For this reason, any complaints we receive about this we take very seriously. We encourage you to bring queries or issues to our attention immediately if you think our processes and tactics are unfair, misleading, inappropriate or do not have the necessary consent.
If you are not satisfied with how we deal with a complaint, you can take your complaint to the supervisory authority in the UK (www.ico.org.uk).